Request a Return

How can I return my order?

Write an email to info@oldenglandstore.it for your return request. We ask you to include your order number, the products you wish to return and indicate a date for picking up the product at our expense.

Which products are returnable?

You can return your items within 15 days of delivery. They must be in their original condition, in the original packaging and tags, unwashed and unworn.

Are there any return charges?

No, the return is free, the return costs are at our expense.

In the case of orders with multiple items and partial returns whose final total amount does not exceed €89, only the outward shipping costs for the item or items held by the customer (€8.90) will be deducted from the refund.

How soon will I receive the refund?

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the refund.

If approved, your refund will be processed and automatically credited to your original payment method within 10 business days.