Shipments

Shipments are made in Italy and abroad through our courier partners: TNT, Fedex.

Shipping costs - ITALY

Shipments to Italy are made via Express Courier , via traceable shipping.
Standard Shipping ( delivery within 48 hours , barring unforeseen circumstances) is free throughout Italy for orders exceeding 100 euros .
For orders whose amount is less than 100 euros , we ask you for a contribution to Standard Shipping equal to 8.90 euros ( VAT included ).

Shipping costs - ABROAD

In EU countries, orders whose value - in a single transaction - exceeds 150 Euros are shipped free of charge.
In non-EU countries, orders whose value - in a single transaction - exceeds 600 Euros are shipped free of charge.

As required by the laws regulating trade, all shop.francavillamoda.it extra-EU shipments are accompanied by a commercial invoice which declares the value of the individual items in Euros. For items on sale, the invoice shows the discounted amounts.

Shipping

We process orders from Monday to Saturday and ship on the working day following receipt of the order, from Monday to Friday.
If the order is placed on a public holiday or day before a holiday, we will ship the package on the first working day.

Once shipped, standard delivery times are as follows:

• 24-48 hours for Italy (+1 day for the Islands, Sicily and Sardinia, remote and disadvantaged locations)
• 3-6 working days in the European Union (depends on the country)
• 6-10 working days in non-EU countries** (depends on the area)

** Extra-EU shipments may be subject to delays in delivery due to extensions of customs procedures which cannot be calculated in advance and are not attributable to either Old England Srl nor to the shipping service.

In case of payment by bank transfer , the shipment is made on the working day on which the amount is accounted for in our bank account.

In orders concluded via credit card transaction, the amount will be charged on the day of shipment.

In some periods ( sales, holidays, black friday... ) shipments may be delayed compared to what is stated above, for reasons beyond our control and our actions.

Traceability

When the order is shipped, we will send you an email containing the shipping number provided by the courier to follow the progress.

You can track your order and monitor the expected delivery date from the Courier's website. Orders are generally delivered Monday to Friday from 9:00 to 18:00.

Mark

We offer you the possibility of paying for your order by cash on delivery, at a cost of 5 euros (VAT included) for the service. Payment is made in cash upon delivery, the courier does not accept checks and does not give change. It is possible for orders with a maximum amount of up to 300 euros.

The service is available only for Italy.

Delivery

Upon delivery of the goods, the customer is invited before accepting the package from the courier to carefully check the integrity of the package to check whether the contents inside have been damaged or tampered with.

If the package is not intact, contact our Customer Service immediately. In case of dispute after 15 days from the delivery date, it cannot be accepted.

All customers who place an order on oldenglandstore.it establish a commercial relationship with Old England and undertake to accept delivery of their package. If the package is not delivered for reasons dependent on the customer (wrong address, recipient absent after two attempts, telephone number unreachable, etc.) or if the customer refuses delivery, shipping costs and any additional costs or customs charges will be deducted from the refund due to the customer.